Returns & Refunds

At KANI Oils, customer satisfaction is our priority. We take great care in producing and delivering high-quality cold-pressed oils. Due to the perishable nature of food products, our return and refund policy is outlined below.

Eligibility for Returns

Returns or replacements may be accepted only under the following circumstances:

  • The product received is damaged during transit.

  • The product delivered is incorrect.

  • The product is defective or leaked upon delivery.

  • The product received is expired or unfit for consumption.

To be eligible for a return or replacement, customers must notify us within 48 hours of receiving the order.

Proof Required

To process your request, please provide:

  • Order number

  • Clear photographs of the product and packaging and video during unpacking.

  • Images showing any damage, leakage, or defect

  • A brief description of the issue

Requests submitted without sufficient proof may NOT be eligible for approval.

Non-Returnable Items

For safety and hygiene reasons, we do not accept returns for:

  • Opened or used products

  • Products damaged due to improper handling or storage after delivery

  • Orders placed incorrectly by the customer

  • Change of mind after delivery

  • Products purchased during special promotions or clearance sales, unless defective

Refund Process

Once your request has been reviewed and approved:

  • Refunds will be processed to the original payment method used during purchase.

  • Processing times may vary depending on your payment provider or bank.

  • Approved refunds are generally completed within 5–10 business days.

Replacement Policy

Where applicable, KANI Oils may offer a replacement instead of a refund for:

  • Damaged products

  • Defective products

  • Incorrect items delivered

Replacement products will be shipped at no additional cost to the customer.

Order Cancellation

Orders may be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted.

Shipping Charges

  • Shipping charges are non-refundable unless the return is due to an error on our part or a damaged/defective product.

  • If a refund is approved for a shipping-related issue caused by KANI Oils, applicable shipping charges may also be refunded.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

KANI Oils
Email: writetous@kanioils.com
Website: www.kanioils.com

We are committed to ensuring that every bottle of KANI Oils reaches you in the best possible condition.